First, as I approached retirement a year ago, I made an appointment met & discussed with the provider, what that would mean in cost benefit to my premiums. My career was over 45 years as a Quality Manager in multinational organizations… I know the value of customer satisfaction.Ģ very distinct interactions with my previous provider caused me to re-consider. I am a senior who had been with our previous insurer for well over 20 years. Thank you for the opportunity to provide feedback on your services. I know your grandfather, Harold Mitchell, would be very proud of the evolution you have taken his practice. Were I to be on a search to become an insurance professional, and I said this to Elizabeth, I would have chosen M&W as my first choice to build my career. And Elizabeth is a prime testament to the quality of service on which your business has grown. His description of the office environment you have created demonstrated why your company has been so successful. In my initial query with Doug, he gave me a brief history of your path to creating your unique approach to insurance brokering. She made the process simple and transparent, taking my personal requirements as a priority and tailoring my new policy to my exact needs. So when I needed some Habitational insurance it was through a simple phone call, arranged by Doug, that I was introduced to your very competent and professional M&W Account Manager, Elizabeth Szabo. I have always turned to him when I needed sage insight on my insurance requirements. My good friend and long time insurance broker, your uncle Doug Mitchell, has been my advisor for more than 50 years. My choice to select M&W was quite simple.
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